Privacy Policy

Nija processes the minimum personal information needed to provide the service: your email or phone (for sign-in), usage and billing records, and the prompts you send to the models you select. We do not sell personal information.

Nija sends you direct-marketing email only if you opt in. This is off by default, and you can withdraw at any time under Settings, or with the one-click unsubscribe link in any marketing message.

Nija publishes the third parties it has registered as processing personal information on its behalf, what each is used for, which categories of personal information reach them, and which country they are in. See who receives your personal information.

Data residency and sovereignty

Nija is hosted in-region on AWS af-south-1 (Cape Town), the only African cloud region, so your data stays on the continent. Account and billing data are stored in-region. Inference may be routed to the provider you select; native African models are a true in-region guarantee. You control Zero-Data-Retention and "never train on my data" under Settings, Data Sovereignty. When you set a data region, Nija enforces it rather than working around it: chat web search and document upload, which cannot run inside your region yet, are turned off instead of sending your data off the continent.

Data protection

We process personal information lawfully. Because Nija is hosted in South Africa, the Protection of Personal Information Act (POPIA, 2013) governs our processing, and we honour the same data-subject rights, access, correction, and deletion, for every user across Africa. You can download a signed copy of your own data or request account erasure yourself under Settings, Your data and privacy, or email privacy@nija.africa. Only you can make these choices about your own account: a Nija support operator acting on your behalf cannot change your data-region or data-protection settings, set your marketing preferences, export your data, request your account's deletion, or change your saved chat memory. Those remain the account holder's to make.

Retention

Billing records are retained as required by law. Conversations are retained until you delete them. Any documents you save for the models to reference are kept until you remove them; you can delete a saved document yourself at any time to free its storage. Nija also keeps a short memory of your preferences and practice areas, inferred from your chats to improve its answers; this memory is kept until you erase it, and you can view or erase what Nija remembers about you at any time. Trust and safety records, the content reports you file, any enforcement actions on your account, and the appeals you submit, are kept while your account is open and erased when you delete it or ask us to erase your data.